Return Policy

At Falcon Edge, we recognize the importance of customer satisfaction and the need for a clear and concise return policy. This policy is designed to provide our customers with a straightforward process for returning items that do not meet their expectations.

All returns must be initiated within 7 days of the purchase date. This time frame allows customers to assess the quality and fit of their streetwear clothing. Items must be returned in their original condition, unworn, unwashed, and with all tags attached. This ensures that the products can be resold and maintains the integrity of our brand.

To initiate a return, customers should contact our customer service team via email or through our website's contact form. Upon approval, a return authorization number will be issued. This number must be included with the returned items to facilitate processing. Returns sent without this authorization may experience delays or may not be accepted.

Customers are responsible for the return shipping costs unless the item received was defective or incorrect. In such cases, Falcon Edge will cover the shipping expenses. It is advisable to use a trackable shipping service or purchase shipping insurance for items over a certain value, as we cannot guarantee that we will receive the returned item.

Once the returned item is received and inspected, a refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable. If the return is approved, customers will receive a confirmation email detailing the refund process.

Exchanges for different sizes or colors can be processed by returning the original item and placing a new order. This method ensures that customers receive the desired product promptly while adhering to our return policy.

Falcon Edge is committed to providing high-quality streetwear clothing and ensuring that our customers have a positive shopping experience. We encourage customers to reach out with any questions or concerns regarding our return policy or specific items. Our goal is to facilitate a seamless return process while maintaining the standards of quality and service that define our brand.